This policy covers refunds for paid subscriptions. Free daily credits are promotional perks and aren't eligible for refunds.
First-time subscribers can request a full refund within 7 days of purchase, as long as you haven't violated our terms or used excessive amounts of your paid credits (see below for details).
If you've used part of your subscription, we may deduct the value of used credits from your refund. If you've used 30% or more of your subscription value, we may decline the refund or offer a partial refund based on unused time.
Using free daily credits doesn't count against this 30% threshold. However, if we have evidence that you're abusing free credits to avoid paying, we reserve the right to deny the refund.
Email us with your account details and order number. We'll review your request within 7 business days and let you know the outcome. Approved refunds are processed within 7–14 business days back to your original payment method.
If your refund is delayed due to your bank or payment processor, we can help you track it, but we're not responsible for those delays.
We'll decline refund requests if:
Subscriptions renew automatically. You can turn off auto-renewal anytime in your account settings. Once canceled, your subscription stays active until the end of the current billing period—we don't issue refunds just for canceling auto-renewal.
If auto-renewal fails, we'll email you and give you a chance to manually renew.
We may adjust subscription prices or billing terms. We'll notify you at least 7 days before any major changes take effect. You can cancel your subscription before the changes apply if you don't agree with them.
This policy is governed by EU law. If you're located elsewhere, we'll do our best to comply with mandatory consumer protection rules in your region. Disputes should be resolved amicably whenever possible.
Questions about refunds? Email us—we aim to respond within a few business days. You can find our contact email in the footer.